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ORION Ticket System
ORION Ticket System
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The TOG IT and DEVOPS teams have merged with the SGC Global Service Desk on November the 25th 2024.
TELCO team has merged with the SGC Global Desk on July 01st 2025.
Use this link to access the new portal: https://servicedesk.theofficegurus.com/

Overview

User Management

  • Ticket System Users
  • Transfer Payroll Users

Ticket System Users
Badge Full Name Role Active Cost Center Position Country Activation Date DeactivationDate Date

Transfer Payroll Users

Payroll Users
Filter
Badge Full Name Position Selected
Users to be added to Ticket System
Badge Full Name Position
Edit User
  • Create Ticket
    Add
    REQUIRED FORM
    View Ticket
    • Information
    • Replies()
    • Internal Notes()

    Information

    Reopen Ticket Transfer Ticket
    Change
    Change
    SUBMITED FORM

    Replies

    Send Reply


    Internal Notes

    Send Internal Note


    View Screenshot
    Change Category
    Saved
    Transfer ticket to department
    Saved
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    SORION Ticket System
    ORION Ticket System