Roles

Department
Ticket ID

Creator ID

Creator Name

Category ID

Category Name

Affected Agent

Start Date

End Date
{EmployeeName}

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The TOG IT and DEVOPS teams have merged with the SGC Global Service Desk on November the 25th 2024.
TELCO team has merged with the SGC Global Desk on July 01st 2025.
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ID	Name	Description	Max Points	Multiple Instance	Active	Created at	Created by

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